Returns & Repairs

All of our products are manufactured to the highest standards possible and come with a standard warranty against factory faults. If you are experiencing a problem with your device or product, please contact our repairs department.

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Warranty Period

Connex 12 Month Limited Warranty
Amplify 12 Month Limited Warranty
HP Calculators 2 Year Limited Warranty
Kingsons Bags Limited Lifetime Warranty subject to fair usage
Playground 12 Month Limited Warranty
PNY / HP Memory 5 Year Limited Warranty
Premio 12 Month Limited Warranty
Rocka 12 Month Limited Warranty
Supa Nova 12 Month Limited Warranty
Texas Instruments Calculators 3 Year Limited Warranty
Transcend Hard Drives 3 Year Limited Warranty
Transcend Flash Memory Limited Lifetime Warranty
Volkano 12 Month Limited Warranty

SMD Technologies Returns Policy

SMD Technologies will not accept any items back for credit if the packaging is not complete (as you got it when purchased) Box, accessories etc,. Defective items may be returned for refund or replacement. The following restrictions apply to refunds or replacements:

  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
  3. Certain hardware items and all custom/special orders may only be returned for credit.
  4. All returns must be shipped at the customers expense.
  5. Consumables are non-refundable.
  6. 20% handling fee on any goods returned that are not in their original packaging, this must be within 14 days of you receiving the order.

Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

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